FAQ

Pre-Purchase

What are the device/system requirements for the A10?

The system compatibility is as follows:

Windows 11, 10, 8, 7

macOS 10.10 or later

Chromebook

Do I need to install any driver before I can use the A10?

The OKIOLABS A10 is a plug-and-play webcam that doesn’t require you to install any external drivers to function.

Does the A10 have a built-in microphone?

The A10 is equipped with dual stereo microphones for recording audio.

How does AI Auto Framing work and can I turn it on/off?

AI Auto Framing adjusts the field of view by automatically panning and zooming to ensure all participants are positioned correctly inside the frame.

To turn on the AI Auto Framing function simply switch the button on the provided USB cable to the “I” input position.

The LED light on the front of the OKIOLABS A10 lets you the function of the webcam:

  • Blue: The AI Auto Framing function is on.
  • Green: The AI Auto Framing function is off.
  • No light: The OKIOLABS A10 is off.

The default field of view is set at 125 degrees when the AI Auto Framing function is off.

Note: AI Auto Framing function supports up to 1080p and will be automatically disabled when your resolution setting exceeds 1080p.

Does the A10 have autofocus?

No, the A10 has a fixed focus lens. To ensure the highest video quality, we suggest you maintain a minimum distance of 16 inches.

Does the A10 support 60 fps?

The A10 does not support 60fps. Instead, it supports 30fps at 4K, 1080p, 720p, 480p, and 360p.

Setting-Up

How to know if my A10 is recognized by my device or not?

You can test your A10 on a built-in camera application such as Windows Camera App or Mac QuickTime Player. If your A10 is correctly recognized by your device, you will be able to switch the camera to A10 or see A10 on the available camera list.

How to turn on/off my A10?

The OKIOLABS A10 does not have a power button. It is automatically turned on when you open any software that requires access to the camera. When the software is terminated, the camera is automatically turned off. When your A10 is not in use, we suggest that you cover the camera with the attached privacy cover.

Can I adjust the field of view (FOV)?

You can download the OKIOLABS Camera Control software which will allow you to manually zoom in/out and tilt/pan the image.

Why is my video quality limited to 1080p or even lower?

The A10 supports up to 4K (3840×2160) resolution. However, the available maximum resolution could vary depending on the application you are using the A10 with. For example, Google Meet allows users to manually adjust the resolution up to 720p, while Microsoft Teams adjusts the resolution automatically up to 1080p depending on network connectivity.

My AI Auto Framing Feature worked when initially turned on, however, it is not functioning after I powered the AI feature off and on again.

Occasionally, the AI Auto Framing does not start adjusting the frame right after you turn it on. Please wait for a while until it is fully functioning. If the issue persists, we suggest that you turn the AI Auto Framing off and on again, or turn the camera off and on in the conference software you are using.